Store Policies

Policies of Songline Enterprises LLC dba Songline Emu Farm doing business by phone, mail-order catalog and online at www.allaboutemu.com and www.songlineemufarm.com

Privacy Policy:
Songline Enterprises LLC is the sole owner of the information collected on www.allaboutemu.com and www.songlineemufarm.com. Songline Enterprises collects information from our users at several different points on our Web sites. We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell, trade or give your personally identifiable information to anyone.

Security Policy:
Your payment and personal information is always safe. Our Secure Sockets Layer(SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. We request information from the user through our shopping cart program. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, the information is used to contact the user.

Refund Policy:
We offer a 60 Money Back Guarantee on every product we offer online. Please call customer service at 866-539-2996, in advance to obtain an RMA number (Return Merchandise Authorization) within 60 days of purchase date. Product refund can be applied back to the original credit card or exchanged for alternative merchandise.

Shipping Policy/Delivery Policy:
Please be assured that your items will ship out within two- three days of purchase. We primarily use the Postal Service (USPS), First Class, Parcel Post and Priority mail depending upon shipping weight. You will be emailed with tracking information when your package ships. We can ship to Post Office boxes. If you require an alternative shipping company please call us at 866-539-2996 for charges.

Sales Tax:
Out of state orders WILL NOT be charged sales tax. Massachusetts orders will be charged 6.25% sales tax

Newsletter Opt-in:
We request contact information (name and email address) in order to email electronic newsletters. If a user wishes to subscribe to one of our newsletters, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications. Please see the Choice and Opt-out sections.

Catalog Request:
We request a mailing address in order to postal mail you a catalog.

Surveys & Contests:
From time-to-time our sites requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of these sites. Users’ personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users’ personally identifiable information for any secondary purposes.

Tell-A-Friend:
If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. Songline Emu Farm will automatically send the friend a one-time email inviting them to visit the site and sign up for our newsletters and promotional offerings. Songline Emu Farm stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. The friend may contact Songline Emu Farm at This e-mail address is being protected from spambots. You need JavaScript enabled to view it to request the removal of this information from our database.

Communications from Songline Enterprises 

Special Offers and Updates:
Customers of our on-line store or those who have requested will occasionally receive information on new products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out sections.

Newsletters:
If a user wishes to subscribe to one of our newsletters, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications. Please see the Choice and Opt-out sections.

Choice/Op-out:
Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We also offer an opt-out mechanism on each contact email.

Third Parties and Intermediaries:
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Links:
This website contains links to other sites. Please be aware that we, Songline Enterprises LLC, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Notification of Changes:
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

Contact Information:
If users have any questions or suggestions regarding our privacy policy, please contact:

Dee Dee Mares
Phone: 413–863-2700
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Postal Address: Songline Enterprises LLC, 66 French King Hwy, Gill MA 01354

International Shipping Now Available!
 

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

	Register with Bongo and receive a U.S. shipping address.
	Enter the Bongo address as both your billing and shipping address.
	Use the credit card that you have on file with Bongo as the payment method.
	Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by This e-mail address is being protected from spambots. You need JavaScript enabled to view it . They will be glad to assist you.

Click on the Bongo logo in the corner to get started!